Technical Professional
Date Submitted: 21-05-2021 | End date: 21-06-2021
| Industry Specialization | : | |
| Type of Employment | : | Permanent |
| Minimum Experience | : | 5 years or more |
| Work Location | : | South Singapore |
Job Descripion:
- Advanced Troubleshooting on Cisco WAN/MAN/TPNC Routers
- Implementation and change management of WAN/MAN/TPNC changes (e.g. OS upgrades) and ensure all work is carried out to a high standard
- Handle incident events (L3) and Incident/Problem escalation according to the defined standards
- Provide Technical Support during major incidents and troubleshooting assistance for complex operational issues impacting network performance
- Provide Root Cause Analysis for Low, Medium and High Severity Incidents.
- Responsible to document all Troubleshooting activities into the incident record/ticket
- Co-ordinate with onsite operation teams to resolve regional/global problems
- Further development of existing network infrastructure
- Provide a technical point of contact between user/IT groups to ensure effective support
- Project collaboration with Implementation and Engineering teams
- Interface to external vendors to ensure high standard of fault resolutions
- Develop good technical awareness of new product developments in emerging technologies.
- Manage own work effort effectively with minimum supervision
- Work on own initiative, recommending and implementing improvements to the network.
- Mentoring and raising the technical skills of level 1 and 2 engineers
- Risk Analysis and Validate Changes to minimize the impact
- Assist with internal and external audit requests
Requirements:
- Good understanding of all key technologies in Data Networks including traditional WAN and SD WAN and knowledge of Cisco products including Cisco’s SD WAN (Viptela) technology
- Routing protocols (e.g. EIGRP, BGP, OSPF)
- Experience in Cisco products is essential (e.g. ISR G3, ASR 1000, vEdge 2000/5000)
- Good troubleshooting skills on QoS technologies on Layer 3
- Strong problem solving and analytical skills
- Strong understanding of TCP/IP
- Familiar with Monitoring tools (e.g. Smarts, SevOne)
- Familiar with NGSD and Service Now for Incident/Change Management
- Degree in IT (Networks or Telecommunication preferred)
- Minimum of 6 years of experience in an Enterprise Network environment
- Experience in the financial industry preferred
- Travel to various customer sites within the UK region is required at least 10% of the time as in when required.