Resident Engineers
Date Submitted: 6-4-2021 | End date: 6-5-2021
| Industry Specialization | : | |
| Type of Employment | : | Permanent |
| Minimum Experience | : | 2 years |
| Work Location | : | East Singapore |
Job Description:
- Test new designs, features, and functionality in a pre-production environment
- Implement and verify on the live network, and test patches and fixes to operating software to confirm proper functionality on the live network
- Resolve issues with equipment and network, open and track TAC (technical assistance center) cases until problems are fix
- Raise equipment RMAs (Return to Manufacturer Authorizations) to track through troubleshooting, document status reports regularly of design projects, equipment and network problem
- Provide updates on case status, develop procedures for operating network and equipment
- Provide customer technical support through assessment, management, and offering resolutions
- Handle multi-variable environments and any potential issues or difficulties
- Develop and maintain strong relationships with customer’s technical management teams
Requirements:
- Diploma in Communication Telecommunication, Infocommunication, Information Technology or Networking and Computer Sciences or related disciplines with 2 to 3 years of technical support or customer support engineer experience. Fresh graduate will be evaluated by the technical senior team in the Company.
- Good knowledge of implementation, understanding of fundamental Internet protocols and applications, and in LAN, WAN, and internetworking technologies.
- CCNA Certified.
- Strong analytical and problem-solving skills.
- Strong verbal and written communication skills that can be used to explain complex technical topics in a clear and straight forward manner.
- Energetic, result driven, show high level of resilience and a self-starter.
- Detail oriented individual that enjoys the challenge of technical troubleshooting.