Regional Engineer (Printer)
Date Submitted: 25-03-2020 | End date:
| Industry Specialization | : | |
| Type of Employment | : | Permanent |
| Minimum Experience | : | 3 years |
| Work Location | : | South Singapore |
KEY JOB RESPONSIBILITIES
- Technical training
- Understand the new product, through attending trainings and learning from various internal sources.
- Prepare the training material and information.
- Organise and conduct training programs to engineers in the region.
- Evaluate the engineers capabilities through regular tests
- Prepare training calendar.
- Product QA
- Window point for all the technical escalation from the region.
- Simulate the problems and provide suitable solution.
- Engage with Regional headquarters for technical matters.
- Interact with Regional headquarters, Sales team and countries for any specific product rework and market recovery plan.
- New product
- Align with internal state holder on support structure.
- If there is any need, evaluate the new product to understand the specs and key features for proactive support. Hardware, Application.
- Upload drivers and updates to the company website.
- Online Information sharing
- Update intranet and internal Technical sites for Service kits, product information for Regional engineers and Service partner sharing.
- Maintain E learning system and conduct online training sessions.
- Product performance report
- Prepare regular and special reports for the assigned products.
- Feedback to parts planning on the failure trend and abnormal cases to assist the parts stocking.
- Visits
- Visiting customer locations for evaluation of the situation and performing any escalated repairs.
SKILLS AND KNOWLEDGE
- RELEVANT EXPERIENCE
- At least 3 years of professional experience on the job
- Field engineer experience in printing industry
- PERSONAL CHARACTERISTICS & BEHAVIOURS
- Trust-worthy, Act with Integrity, Creative, Challenge-driven, Fast Mover.
- OTHER INFORMATION:
- Occasional travelling expected.