Operations Supervisor
Date Submitted: 07-02-2020 | End date:
| Industry Specialization | : | |
| Type of Employment | : | Permanent |
| Minimum Experience | : | 2 years |
| Work Location | : | East Singapore |
| Job Specification | • Diploma in Science/Engineering/Supply Chain or equivalent preferred • Minimum 2 years of supervisory experience in operations functions. • Confident in dealing with staff across all ages. • Possess excellent interpersonal, communication and organizational skills. • Adaptable to change and a good team player. • Able to work on Shift Duty. • Microsoft Office proficient • Able to obtain an Airport Pass (Airside) |
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| Job Description | Core Responsibilities: • Supervise operations in assigned terminal during shift duty. • Ensure adequate manpower and resources (trolleys, lightweight transporter, communication equipment) are available in assigned terminal during shift duty. • Ensure adequate trolleys are available in all designated Trolley Staging Point(s) in assigned terminal. • Ensure intra-terminal and/or inter-terminal trolley transfers. • Responsible for the serviceable conditions of lightweight transporter(s) allocated to assigned terminal. • Liaise with technical support team for the removal of damaged and/or faulty trolleys from designated holding area in assigned terminal. • Attend to customer complaints and escalation when required. • Assist Duty Manager with routine and incident/accident reports. • Responsible for 20-30 direct reports and other administrative duties/secondary appointment. Periodic Duties: • Responsible for the conduct, disciplinary and administrative matters of assigned Trolley Service Officers. • Conduct schedule operations/safety/security briefing to trolley service officers during shift duty. • Conduct scheduled coaching session with direct reports • Undertake adhoc operations/service improvement projects when assigned. • Covering TMC duties as and when assigned. |
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