01/04/2020 Posted by quantri
Location details

IT Support Specialist

Date Submitted: 01-04-2020 | End date:
Industry Specialization : Information Technology
Type of Employment : Permanent
Minimum Experience : 2 years
Work Location : Central Singapore

Job Description :

  • Provide L1(Remote) and L2(On-Site) Support in a client’s managed environment.
  • Support scope involves troubleshooting, diagnosis and resolution of IT related issues.
  • Assist in patch/change management and network configuration requests.
  • Maintain records of all IT-related issues via in-house ticketing system.
  • Assist in routine reporting on all incidents, problems, status and resolutions.
  • Organise and provide training and awareness workshops.
  • Provide consultancy and IT roadmap planning for client environment.
  • Handle routine administration and other ad hoc matters.

 

Job Requirements :

  • Have at least 2 years’ experience in supporting End-User Computing devices.
  • Possess knowledge in IT networking and LAN.
  • Possess experience in managing an Office 365 corporate environment.

 

***Possess at least one (1) of the following certifications:

– Microsoft Certified Solution Associate (MCSA) in Windows Server 2012, Office 365 or equivalent;

– CompTIA A+ 220-801/ 220-802, CompTIA PDI+ or equivalent.