IT Helpdesk Engineer
Date Submitted: 11-01-2021 | End date: 11-02-2021
Industry Specialization | : | |
Type of Employment | : | Permanent |
Minimum Experience | : | 2 years |
Work Location | : | West Singapore |
Job Description:
- Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
- Troubleshoot and resolve end user application issues, maintain and update technical support documentation
- Handle asset management, maintain inventory and liaise with vendors
- Maintain and monitor office network infrastructure, IT security and antivirus tools
- Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports
Job Requirements:
- Diploma or degree in Computer Sciences, Information Technology or a related field preferred
- Minimum 2 years of relevant experience operating in a similar role (below 5 years of experience)
- In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
- Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
- Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
- Professional Qualification – Microsoft Certified/CCNA is a plus
- Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
- Competent at documenting standard operating procedures and knowledge articles
- Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
- Have Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment
- Has passion for technology and wants to make a difference with technology solutions
- Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills
- Potential candidates with limited experience are welcome to apply