IT Engineer (RHS)
Industry Specialization | : | Information Technology |
Type of Employment | : | Contract |
Minimum Experience | : | 1 year |
Work Location | : | Central Singapore |
Job Description:
Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA.
Provide support to clients/users over the ticketing portal, phone or via email.
Perform power verification, power cycling of equipment and break-fix. eg. Change Hard disk, RAM etc.
Prepare and verified the new/old racks is ready to use.
Mounting of equipment onto racks.
Assist in troubleshooting physical connectivity
Perform cable patching (copper, fiber cables and site surveys).
Plan and execute cabling, cross-connects including testing and labelling.
Perform Security CCTV monitoring and tape change based on tape rotation schedule.
Administer digital keypress and cage access card for customer.
Manage and maintain cable inventory records, cross-connect records and periodic compilation of statistics and reports.
Work with vendor to resolve technical issues or supply and install of equipment or cabling.
Ensure that the engaged vendors/contractors work is of high quality.
Liaison with customers to provide them with activity updates.
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
Work with other team members to coordinate proper dissemination of information and follow up on handing over of duties.
Perform basic network troubleshooting.
Receive / Send equipment or items on behalf of customers.
Travel to various Data Center (local) for support.
Create, review and update Operation and Training Guides (Team)
Prepare monthly reports to be sent to customers and for internal use.
Participate in Certification / Audit compliance and process enhancement activities
From time to time, you will be given the opportunity to work with the project team on projects
Requirements
Must have good and hands-on working knowledge in the following areas:
Basic network concepts
Analytical and strong attention to details
Independent, self-motivated and dynamic personality
Provide good customer-oriented service
Candidate must be a team player
Worked in Data Centre environment preferred
Training will be provided
Academics
Min. Diploma in IT or Engineering related field
1 – 2 years of Data Centre NOC experience
Able to write and adjust technical / management documentation
12-hour rotating shift work required
Required travelling across data centers located within Singapore