IT Engineer (ES)
| Industry Specialization | : | Information Technology |
| Type of Employment | : | Contract |
| Minimum Experience | : | 1 year |
| Work Location | : | Central Singapore |
Job Description:
The engineer will be responsible to manage and support client incidents and tasks over phone, remotely and onsite.
Responsibilities:
Install, upgrade, support and troubleshoot all versions of Windows OS and MS-Office, including O365 and any other authorized software of clients
Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment
Diagnose and repair problems to the client’s desktops & laptops via the phone, email and remote tools or in person at the user’s location
Issues that you will be required to troubleshoot includes password resets, printer set up, troubleshooting account specific client applications, and basic diagnosing of the desktop/laptop software problems, mapping of drives folders from copier machines
Performs general preventive maintenance tasks and remedial repairs on computers, laptops, printers.
Maintain inventory of clients spares including hardware/peripherals/accessories and software license.
Obtain quotations and purchase of equipment / supplies for clients • Co-ordinate with clients and vendors for deliveries.
Updating of status on the tickets assigned and closure of completed cases.
Updating of documentation to reflect the latest information and create SOP for new processes
Prepare maintenance reports
Provisioning of IT equipment for new joiners.
Carry out equipment checks (including AV equipment) to ensure that these are functional
Update of documentation and processes to ensure that they are up to date
Support for VIP users
Assist Team Lead in any assigned tasks
Pre-requisite (technical):
Basic knowledge of network
Proficient in desktop/laptop technology and support
Knowledge of Office 365, Exchange Online will be and added advantage
ITIL Certification will be an added advantage
Pre-requisite (personal attributes)
Having a positive attitude and being a reliable person with a constant mindset of giving the client peace of mind are some of the personal traits that we are looking for
Candidate must be a team player
Independent, self-motivated and dynamic personality
Excellent communication skills both verbal and written
Academics
1+ years of relevant experience or equivalent combination of education and work experience
Diploma in IT related field
You must be willing to travel within Singapore to support clients