Location details

Information Technology Executive

Industry Specialization	:
Type of Employment	:	Permanent
Minimum Experience	:	1 year
Work Location	:	Central Singapore

Job Description:

• Acts as contact for all users on system issues or problems. Troubleshoots, analyzes and escalates software and hardware issues as needed to ensure resolution and keeps system operational.
• Maintains the integrity and the functionality of business unit systems by performing system and database maintenance. Monitors system performance; analyzes problems and recommends solutions.
• Participates in cross-functional teams to provide recommendations on new initiatives or projects.
• Work with IT partners, functional analysts and vendor on small projects.
• Keeping abreast of technological developments and applications and uses that information to proactively initiate enhancements to mitigate against future problems.

Requirements:

• Knowledge of business-specific application system in Retail F&B industry, such as POS, Portal, ERP, Mobile Apps – Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.
• Knowledge of Installation, configuration, administration, performance backup, monitoring and tuning, capacity planning and maintenance of the systems, especially Point of Sale system.
• Possesses strong analytical, technical solving and troubleshooting skills.
• Strong technical knowledge in Troubleshooting of PC, Network and Server related problems.
• Familiar with Windows Servers Active Directory domain services administration, troubleshooting, health check and fine-tuning.
• Ability to identify/define technology solutions delivering required business capabilities.
• Familiarity /skill to objectively assess benefits, costs, and viability of proposed solution options.
• Familiarity of business process design and ability to drive process improvement initiatives.
• Ability to develop clear, through functional design specifications that drive effective solution development.
• Familiarity of effective testing practices and methodologies.
• Ability to define and execute appropriate test scenarios to validate system solutions.
• Ability to effectively utilize available tools and resources (internal and external) to resolve issues.
• Ability to work well independently within a fast paced, dynamic, deadline orientated environment by embracing all tasks with competency, energy, and enthusiasm.
• Must be customer service orientated
• Strong oral and written communication skills enabling the persuasive presentation of proposed solutions and the delivery of effective end-user training.
• Ability to help collaborate and drive consensus across a diverse group customers with conflicting priorities