Field Support Technician
Date Submitted: 10-12-2019 | End date:
| Industry Specialization | : | Information Technology |
| Type of Employment | : | Permanent |
| Minimum Experience | : | Less than 1 year |
| Work Location | : | South Singapore |
Responsibilities
- Research and identify solutions hardware issues (Systems)
- Diagnose and troubleshoot technical issues.
- Ask customers targeted questions to quickly understand the root of the problem
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
- Help account and maintain inventory
Requirements
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Able to Read or willingness to Learn Archi Drawings (HVAC & Markup)
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Preferential additional certification in Tool Handling & Safety Aspects is a + (Work-at-Height Cert & etc)
- Possess a valid Class 3 Vehicle license and preferable their own bike
Time: 9am to 6pm (5 day work week)
SGD:1.9K – 2.1K,