Desksite Support Engineer
| Industry Specialization | : | Information Technology |
| Type of Employment | : | Contract |
| Minimum Experience | : | 1 year |
| Work Location | : | Central Singapore |
Job description:
The engineer will be responsible to manage and support the day to day operation incidents and tasks.
Role Responsibilities
• Resolve escalated support issues from Level 1 Helpdesk
• Diagnose and repair problems to the client’s desktops & laptops via the phone, email and
remote tools or in person at the user’s location
• Issues that you will be required to troubleshoot includes password resets, printer set up,
troubleshooting account specific client applications, and basic diagnosing of the
desktop/laptop software problems
• Updating of status on the tickets assigned and closure of completed cases.
• Provisioning of IT equipment for new joiners.
• Carry out equipment checks (including AV equipment) to ensure that these are functional
• Update of documentation and processes to ensure that they are up to date
• Support for VIP users
• Assist Team Lead in any assigned tasks
• Migration of OS to latest versions and technology refresh of old equipment
Qualifications Requirements
• 1+ years of relevant experience or equivalent combination of education and work experience
• Diploma in IT related field
• Min 1 year of desktop support experience
• Excellent communication skills
• The ability to work in a team environment and commit to a flexible work schedule
Preferences
• Exposure to troubleshooting and deploying Windows 7 / Win 10, Exchange and basic network
troubleshooting
• Previous experience troubleshooting desktop, printer and notebook issues
• Very strong user and support of MSOffice
• Experience in supporting VIP users will be an advantage
• Support mobile devices
• ITIL Certification