Customer services Officer
Date Submitted: 14-01-2021 | End date: 14-02-2021
| Industry Specialization | : | |
| Type of Employment | : | Permanent |
| Minimum Experience | : | |
| Work Location | : | West Singapore |
Job Description:
- To handle all incoming calls from clients’ inquiries and transfer calls to internal departments.
- To reply and resolve all assigned Freshdesk tickets timely including escalating operations related issues/queries to operations team and revert to clients accordingly.
- To process all assigned return parcels timely.
- To initiate onboarding of new clients, as well as coordinate closely with Sales and Operations team on the new clients’ onboarding sessions, if required.
- To process and coordinate self-pick up deliveries closely with and/or for clients.
- Prepare international deliveries.
- Filing of delivery orders and invoices.
- Check and replenish weekly warehouse water supply.
- Gateway Operations
- Monitor, response and resolve all Live Chats/Inquiries on Products, Orders, and Refunds & Returns/Exchanges across multiple eCommerce platforms to ensure that all customers’ queries and expectations are well managed.
- Gateway PO, DO, invoice processing, uploading, data entry and filing.
- Assist in general administrative duties and/or ad-hoc issue.
Requirements:
- Level or Diploma in any field
- Background in eCommerce, operations and/or customer service is a major advantage
- Computer and internet savvy
- Independent, resourceful and detail-oriented
- Team player, honest and reliable
- Excellent organizational and time management skills
- Excellent verbal and written communication skills
- Able to cope with fast paced working environment
- Well-versed in MS Office and Google applications, mandatory to know basic Excel