Service & Technical Support Engineer

Location details

Date Submitted: 03-03-2020 | End date:

Responsibilities

Working independently on different phase of engineering projects from system design, software programming to project execution and final validation
Able to deliver consulting projects by adapting and applying machinery safety standards, conducting on-site assessments and inspections, preparing detailed report and calculation
Oversee and ensure technical support assistance to customers
Respond in a timely manner to all customer enquiries related to existing products and services
Research, diagnose, troubleshoot and identify solutions to resolve all technical issues related to Products and Services
Follow standard policies, process and procedures for proper escalation of unresolved issues to the appropriate internal function or department
Follow up with customers in a timely manner to ensure all issues are addressed to satisfaction and fully functional after resolution or after troubleshooting process
Provide coaching and training to the end users if required
Provide technical support to SEA participation and engagement in events, rodshows and exhibitions.
Lead on seminars, presentations, and road shows when required.
Take ownership of all technical requirements in relations to products and services.

Qualifications

Degree in Engineering & Electronic / Mechanical Engineering or other relevant engineering majors
At least three years of relevant experience in automation engineering
Programmable logic controller programming experience (IEC 61131 – FB, LD, ST).
Familiar with architectural, mechanical and electrical drawings and have a solid understanding of basic electrical, mechanical and control systems design
Familiar with AutoCad/ EPLAN or other relevant design software
Well spoken and comfortable with public speaking
Mature and Independent with good interpersonal and communication skills.

Travelling is required