Retail Application Support Engineer
Date Submitted: 29-11-2019 | End date:
| Industry Specialization | : | Information Technology |
| Type of Employment | : | Permanent |
| Minimum Experience | : | 1 year |
| Work Location | : | South Singapore |
Job Scope:
- Perform maintenance, troubleshooting and provide solutions
- Conduct debugging to resolve errors
- Conduct system backups, optimization, initiation of recovery procedures
- Support with the goal of meeting performance and usage requirements
- Assist with system testing and deployment
- Assist with piloting of new tools, technologies, and/or processes
- Run routine application tests
- Monitor the systems to ensure availability to users in a secure and controlled
manner
- Liaise with developer’s team and business stakeholders
- Monitor the systems to ensure availability to users in a secure and controlled
manner
- Use prescribed guidelines or policies to analyses and resolve problems
- Produce incident report
Requirements:
- Experience with at least 1-year software development experience in any system or
using any open source framework.
- Preferable with knowledge of Enterprise software
- Knowledge in Retail operations would be preferred
- Knowledge in using reporting tools would be preferred
- Knowledge in Application development tools and methodologies would be
preferred
- Excellent communication, interpersonal and problem-solving skills
- Understanding and knowledge of core LSNAV and/or Microsoft Dynamics NAV
modules or any retail software would be preferred
- Fair understanding of Microsoft SQL Database and able to perform initial problem
solving by executing SQL scripts
- Ability to create high quality system functional documentation, testing
environment and strong requirements gathering skills.
- Analytical, problem-solving and adaptable to work in a fast pace environment
- Possesses intellectual curiosity and a knack for analysing and solving problems
amidst ambiguity
- Knowledge and background of development (desired)
- C# understanding (desired)
- Knowledge of reporting tools (desired)
- Diploma in Computing, Computer Science or Computer Engineering or Equivalent
- ‘A’ levels with computer studiesSCJD/HRHL/0612 Page 2
- Degree in Business Computing, Computer Science or Computer Engineering or
Equivale Positive working attitude and willing to learn and take up new tasks as
and when assigned
- Customer oriented and strong organization skills
- Matured, proactive and able to work independently with minimal supervision
- Must be a team player who easily builds rapport with others and is comfortable
communicating and discussing ideas or solutions with clients and IT department
Other Requirements:
- Customer oriented and strong organization skills
- Positive working attitude and willing to learn and take up new tasks as and when
assigned
- Matured, proactive and able to work independently with minimal supervision
- Must be a team player who easily builds rapport with others and is comfortable
communicating and discussing ideas or solutions with clients and IT department
- Able to think creatively to solve problems; Strong personal drive and ability to
work independently
- To work with high energy, self-responsibility and determination
- Good time management
- Good coordination and telephone face-to-face personal skill
- Attention to detail is always essential to ensure customer satisfaction
- Be pleasant and highly customer-oriented
- Be practical and realistic: Responds quickly to customers and demonstrates
efficiency
- Be confident yet reassuring manner with clients always
- Be resourceful and result oriented
- Be well-organized skill and persistence in completing tasks on time
- Be able to work under fast-paced environment
- Be conscious and sensitive to business practices
- Be positive and enthusiastic
- Be cost consciousness.
- Strong organization skills and project orientation;
- Privy to confidential information held on our databases and must exercise
discretion
- Confident to deal with several things at any one time and constantly re-evaluate
priorities