IT Services Executive
| Industry Specialization | : | Information Technology |
| Type of Employment | : | Permanent |
| Minimum Experience | : | 3 years |
| Work Location | : | South Singapore |
Responsibilities:
• Manage the service delivery of shared services to stakeholders and ensure SLA and customer satisfactory level KPI are met.
• Provide assistance in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect.
• Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates.
• Manage of IT operational risk and issues, system performance and availability.
• Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span.
• Assist in managing operating expenses of IT resource and service-related expenses.
• Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders.
• Maintain the operation certification standard and involve all IT audits and assessments.
• Assist in Business Continuity and IT Disaster Recovery activities and planning
Requirements:
• Degree in Computer Science, Information Technology or equivalent
• At least 3 years’ experience in IT operations, service delivery or service management
• Strong understanding of data centre and system operations standards, with ITIL certification
• Resourceful, excellent analytical and problem-solving skills
• Good communication and presentation skills
Working Hours:
• Office Hours