Customer Service Officer
Date Submitted: 25-11-2019 | End date:
| Industry Specialization | : | |
| Type of Employment | : | Permanent |
| Minimum Experience | : | 1 year |
| Work Location | : | West Singapore |
Job Responsibilities:
- To execute daily operations in accordance to the processes and procedures established
• To report any service related issues, escalations or failures to the supervisor
• To liaise and follow up with customers on the delivery status
• To perform proper follow up procedures on all expedited shipments
• To perform all reporting in a timely and appropriate manner
• To work collaboratively with the warehouse and transport team to ensure seamless information flow and accuracy in the shipments
• To update shipment status into the system
Requirements:
• Minimum GCE ‘O’ Level, with at least 1 year of relevant experience in Customer Service/ Admin in the Logistics industry or a related industry
• Good working knowledge in Microsoft Office
• Good interpersonal, co-ordination and organisational skills
• Possess a positive work attitude and problem solving skills
• Meticulous and detail-oriented