Customer Service Coordinator
| Industry Specialization | : | Power electronics |
| Type of Employment | : | Permanent |
| Minimum Experience | : | 1 year |
| Work Location | : | Central Singapore |
Responsibilities:
Customer Service
• Prepare quotations and process purchase orders from customers
• Handle and assist customers on their sales enquiries via emails and phone calls
• Process claims arising from shipment delays, defective items, wrong pricing, etc.
• Rectify part number errors, request lead time changes to suppliers
• Liaise with stakeholders on customers’ orders
Purchase Operating Control
• Prepare Purchase Orders (PO) to suppliers.
• Stock allocation
• Liaise with internal Customer Service Team and Business Development Team on
stock availability.
• Check lead-time, expedite deliveries by suppliers and update system in a timely
manner.
• Liaising and follow up delay with stakeholders
• Liaise with various parties on cancellation, lead time and expedite request.
Requirements:
• NITEC/Higher NITEC or Diploma holders
• Minimum 1 year relevant working experience
• Service-oriented mindset, self-motivated attitude and excellent customer service skills
• Taking initiative, being a team player and ability to work with minimum supervision
• Detail-oriented, organized and high accuracy in order processing
• Strong adaptability in a fast-changing environment, multi-tasking, and handle high
volume workload:
o Average required to process 50 QTs/SOs per day and on each QT/SO has
on average 20 line items
o Various cut-off timings per day
• Proficient in MS Office
• Immediate availability will be an added advantage