Data Center Support Engineer
Date Submitted: 09-12-2019 | End date:
| Industry Specialization | : | Information Technology |
| Type of Employment | : | Contract |
| Minimum Experience | : | Less than 1 year |
| Work Location | : | Central Singapore |
Job Scope
- Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA.
- Provide support to clients/users over the ticketing portal, phone or via email.
- Perform power verification, power cycling of equipment and break-fix for servers and network devices
- Mounting of equipment onto racks.
- Assist in troubleshooting physical connectivity
- Perform cable patching (copper, fiber cables and site surveys).
- Plan and execute cabling, cross-connects including testing, labelling (cables, rack, equipment) and documentation
- Tape change based on tape rotation schedule.
- Manage and maintain cable inventory records, cross-connect records and periodic compilation of statistics and reports.
- Work with vendor to resolve technical issues or supply and install of equipment or cabling.
- Ensure that the engaged vendors/contractors work is of high quality.
- Liaison with customers to provide them with activity updates.
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
- Work with other team members to coordinate proper dissemination of information and follow up on handing over of duties.
- Perform network troubleshooting.
- Perform a Network test and Support (e.g RFC 2544/BERT Testing, Loopback testing, DWDM)
- Perform Site escort for vendor / customer
- Perform Hardware relocation / Migration
- Perform Data / Voice circuit provisioning
- Receive / Send equipment or items on behalf of customers.
- Provide the customer service support based on the request.
- Secondary support to DC facilities team
Pre-requisite:
- Able to communicate well with the customer (both email and call)
- Able to lift 10-20kg of loads