Customer Relations Officer (Call Centre External)
Date Submitted: 09-12-2019 | End date:
| Industry Specialization | : | Educations |
| Type of Employment | : | Permanent |
| Minimum Experience | : | Less than 1 year |
| Work Location | : | South Singapore |
Responsibilities
Reporting directly to the Business Operations Supervisor, your responsibilities will include the following:
- Attending to inbound calls
- Attending to call back requests from customers
- Ensure follow up on cases escalated
- Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
- Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
- Point to point enquiries from customer
- Perform simple investigation for cases
- Attending to emails enquiry when necessary
- Other ad hoc duties as assigned by Team Leaders or Supervisors
Requirements:
- Min Diploma holders, fresh grad with relevant educational experience are welcome or Min GCE ‘A’ Level Holder
- Have previous experience in call centre is highly preferred
- A team player with good interpersonal and communications skills
- Self-motivated and able to work independently with minimal supervision
Working Hours:
- Working hours: Shift work, required to work on weekends, 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH